Privacy Policy

Last updated: July 13, 2025

Privacy Policy for StreamlineSend (Streamlined Send, LLC)

This Privacy Policy ("Policy") describes how Streamlined Send, LLC d/b/a StreamlineSend ("Company," "StreamlineSend," "we," "us," or "our") collects, uses, discloses, and protects information when you use our website and shipping services (collectively, the "Service"). By using our Service, you consent to the collection and use of information in accordance with this Policy.

1. INFORMATION WE COLLECT

   Personal Information

   We collect information you provide directly to us, including:

   • Account Information: Name, email address, phone number, and authentication credentials
   • Shipping Information: Sender and recipient addresses, package details, tracking preferences
   • Payment Information: Billing address and payment method details (processed securely through third-party providers)
   • Profile Information: Shipping preferences, saved addresses, and communication preferences

   Automatically Collected Information

   • Usage Data: Pages visited, features used, time spent on Service, and interaction patterns
   • Device Information: IP address, browser type, operating system, device identifiers
   • Location Data: General geographic location for shipping calculations and fraud prevention
   • Cookies and Tracking: Session data, preferences, and analytics information

   Third-Party Information

   • Authentication Services: Information from Google OAuth or other login providers
   • Shipping Partners: Tracking updates and delivery confirmations from carriers
   • Payment Processors: Transaction confirmations and fraud prevention data
2. HOW WE USE YOUR INFORMATION

   We use the information we collect for the following purposes:

   Service Provision

   • Creating and managing shipping labels and packages
   • Processing payments and managing your account
   • Providing customer support and responding to inquiries
   • Sending shipping confirmations, tracking updates, and delivery notifications

   Service Improvement

   • Analyzing usage patterns to improve our platform and features
   • Personalizing your experience and providing relevant recommendations
   • Conducting research and analytics to enhance our services
   • Testing new features and functionality

   Communication

   • Sending transactional emails (confirmations, receipts, updates)
   • Providing customer support and technical assistance
   • Sending promotional communications (with your consent)
   • Notifying you of important changes to our Service or policies

   Legal and Security

   • Protecting against fraud, abuse, and security threats
   • Complying with legal obligations and responding to lawful requests
   • Enforcing our Terms of Service and other agreements
   • Protecting our rights, property, and the safety of our users
3. INFORMATION SHARING AND DISCLOSURE

   We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

   Service Providers

   • Shipping Carriers: USPS, UPS, FedEx, DHL for package delivery and tracking
   • Payment Processors: Stripe, PayPal for secure payment processing
   • Email Services: Mailjet, SendGrid for transactional and marketing emails
   • Cloud Services: AWS, Azure for hosting and data storage
   • Analytics Providers: Google Analytics for usage analytics (anonymized)

   Legal Requirements

   • To comply with applicable laws, regulations, or legal processes
   • To respond to government requests or court orders
   • To investigate potential violations of our Terms of Service
   • To protect the rights, property, or safety of our company, users, or others

   Business Transfers

   In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

   With Your Consent

   We may share information for any other purpose with your explicit consent or at your direction.

4. DATA SECURITY

   We implement appropriate technical and organizational measures to protect your personal information:

   • Encryption: Data is encrypted in transit using TLS/SSL and at rest using industry-standard encryption
   • Access Controls: Limited access to personal information on a need-to-know basis
   • Authentication: Multi-factor authentication and secure login systems
   • Monitoring: Regular security audits and monitoring for unauthorized access
   • Data Minimization: We collect and retain only the information necessary for our services

   Important: No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. YOUR PRIVACY RIGHTS

   Depending on your location, you may have the following rights regarding your personal information:

   General Rights

   • Access: Request a copy of the personal information we hold about you
   • Correction: Request correction of inaccurate or incomplete information
   • Deletion: Request deletion of your personal information (subject to legal requirements)
   • Portability: Request a copy of your data in a structured, machine-readable format
   • Objection: Object to certain types of processing of your information

   Marketing Communications

   • Opt out of promotional emails by clicking "unsubscribe" in any marketing email
   • Update your communication preferences in your account settings
   • Contact us directly to update your preferences

   California Residents (CCPA)

   California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information.

   European Residents (GDPR)

   If you are located in the European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR), including the right to withdraw consent, the right to restriction of processing, and the right to lodge a complaint with a supervisory authority.

   To exercise your rights: Contact us at [email protected] or use the contact information provided at the end of this policy.

6. COOKIES AND TRACKING TECHNOLOGIES

   We use cookies and similar tracking technologies to enhance your experience:

   Types of Cookies

   • Essential Cookies: Required for the Service to function properly (authentication, security)
   • Functional Cookies: Remember your preferences and settings
   • Analytics Cookies: Help us understand how you use our Service
   • Marketing Cookies: Used to deliver relevant advertisements (with your consent)

   Cookie Management

   • Most browsers allow you to control cookies through settings
   • You can block or delete cookies, but this may affect Service functionality
   • We provide cookie preference controls in our Service settings
   • Essential cookies cannot be disabled as they are necessary for Service operation

   Third-Party Tracking

   We may use third-party analytics services like Google Analytics. These services may collect information about your online activities across different websites. You can opt out of Google Analytics by visiting the Google Analytics opt-out page.

7. DATA RETENTION

   We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy:

   • Account Information: Retained while your account is active and for a reasonable period after account closure
   • Shipping Records: Retained for legal and tax requirements (typically 7 years)
   • Payment Information: Minimal retention as required by payment processors and tax regulations
   • Usage Data: Anonymized and aggregated data may be retained indefinitely for analytics
   • Communication Records: Customer support communications retained for quality assurance

   We will delete or anonymize your personal information when it is no longer needed, unless we are required to retain it for legal, regulatory, or legitimate business purposes.

8. INTERNATIONAL DATA TRANSFERS

   Our Service is based in the United States. If you are accessing our Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States and other countries where we or our service providers operate.

   For international users, we implement appropriate safeguards for cross-border data transfers:

   • Standard Contractual Clauses approved by the European Commission
   • Adequacy decisions where applicable
   • Other lawful transfer mechanisms as required by applicable law

   By using our Service, you consent to the transfer of your information to the United States and other countries for processing and storage as described in this Privacy Policy.

9. CHILDREN'S PRIVACY

   Our Service is not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to remove that information from our servers.

   If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us immediately. If you are under 18, please do not use our Service or provide any information to us without parental consent.

10. THIRD-PARTY LINKS

    Our Service may contain links to third-party websites, applications, or services that are not owned or controlled by us. This Privacy Policy does not apply to those third-party services.

    We encourage you to review the privacy policies of any third-party services before providing them with your personal information. We are not responsible for the privacy practices or content of third-party services.

11. UPDATES TO THIS PRIVACY POLICY

    We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

    • Update the "Last updated" date at the top of this policy
    • Notify you through our Service or by email for material changes
    • Provide prominent notice for significant changes that affect your rights
    • Obtain your consent for material changes where required by law

    Your continued use of our Service after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

12. CONTACT INFORMATION

    If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

    Streamlined Send, LLC

    Privacy Officer

    Email: [email protected]

    Support: [email protected]

    Website: https://streamlinesend.com

    We will respond to your inquiries within a reasonable timeframe, typically within 30 days for most requests.